Well, I can't argue with that. ESO's armor models in particular are really quite bad, with lots of model reuse and the models they use aren't even particularly good. (I still wish more games had armor like the Souls series, which actually makes a point of making armor look like REAL armor and not just junk slapped on top of a basic character model. Still not one single MMORPG in the entire business that gets close.) I doubt this is related to their character customization, however, and think it is more asymptomatic of their general art direction. Dragon's Dogma, Blade & Soul, and even PSO2 all prove that you can still have good or decent-looking armor and clothing with high body type variance.
I wouldn't even care about the use of body presets if the presets themselves covered a good enough range, but they don't. Not even close. I'd say you'd need at least a dozen presets all covering the range from big and bulky, short and stocky, slim and athletic, skinny and wiry, and so on, rather than the pitiful number (what is it, 7?) that they have now. And at that point, with that many variations, you may as well just go with the sliders in the first place so players can have control, you know?
I wouldn't even care about the use of body presets if the presets themselves covered a good enough range, but they don't. Not even close. I'd say you'd need at least a dozen presets all covering the range from big and bulky, short and stocky, slim and athletic, skinny and wiry, and so on, rather than the pitiful number (what is it, 7?) that they have now. And at that point, with that many variations, you may as well just go with the sliders in the first place so players can have control, you know?