This is true. They are more like distant parents or grandparents that get a vague notion in their head that their offspring likes videogames, so they go buy Sparkle Ponies for the Wii and present it to their PS3-nerd son or daughter as the most precious gift ever, then get really confused over the reaction. That is kind of what I have to come to expect from Square-Enix.
http://www.tale-ffxiv.com
The Adventure League of Eorzea: A progression & RP guild. FFXIV's longest-running RPLS