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+--- Forum: FFXIV Discussion (https://ffxiv-roleplayers.com/mybb18/forumdisplay.php?fid=12)
+--- Thread: Super Fast Help Needed (/showthread.php?tid=4135)
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RE: Super Fast Help Needed - Qhora Bajihri - 08-30-2013
I somehow managed to add my code to a new account instead of the one I already had. And apparently looots of other people had the same problem. Here's some links if anyone else's having a similar issue:
The current massive official forum thread about the problem:
http://forum.square-enix.com/ffxiv/threads/69267-Lost-free-30-days-for-accidentally-registered-to-the-wrong-service-account
The page SE has set up for pushing through tickets for this problem in particular:
http://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68224&ret=main
Click through here to get to a Live Chat option (expect long queues and possibly getting to the end and finding no agents):
http://support.na.square-enix.com/contacttop.php?id=496&la=1
RE: Super Fast Help Needed - Talathar Khalynn - 08-31-2013
Thank you for the link to the chat option!Â
I have this problem also - although I swear I clicked the right option, and it still created a second service account - and I'm now unable to even play since the Early Access extension time is over.
What's more, with the new character creation lock-outs, I'm unable to even play on the "new" account on NA servers. And really, what's the point of playing if A.) any progress I made will probably be deleted when the "accidental" account is deleted, and B.) I can't even participate in the roleplay community, when that's half the reason I got the game?
/sulk
I miss Gilgamesh already. I need miqo'te hugs.
RE: Super Fast Help Needed - Qhora Bajihri - 08-31-2013
(08-31-2013, 06:06 AM)Talathar Khalynn Wrote: I have this problem also - although I swear I clicked the right option, and it still created a second service account - and I'm now unable to even play since the Early Access extension time is over.
I swear I did, too. I managed to buy a code off some guy on the internet (I know, not sketchy at all), but by then I was reaching desperate straits.
Turns out that link I put up didn't work so well, in case you tried it. I put up a new one that just goes to the support center. Not that it'll matter, since they're closed all weekend.
Way to go Squenix. Cause a problem that requires support center help to be dealt with efficiently, then close the support center for three days.