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Nimarhie · **10-04-2013, 08:16 PM**

I will never buy from Razer ever again. Ever. I had two of their Naga in a year, both of them broke in six months.

Also never buy the Logitech K800 wireless keyboard it's utter crap. The keys broke, the usb cord seemed like it was made of aluminum because it was flimsy and broke within two weeks, and finally it stopped taking a charge from my computer.

Val · **10-04-2013, 08:22 PM**

(10-04-2013, 08:16 PM)Nimarhie Wrote: I will never buy from Razer ever again. Ever. I had two of their Naga in a year, both of them broke in six months.

Also never buy the Logitech K800 wireless keyboard it's utter crap. The keys broke, the usb cord seemed like it was made of aluminum because it was flimsy and broke within two weeks, and finally it stopped taking a charge from my computer.

Yep. I had the naga epic. The first one broke, took me six months for a replacement. This next one is working fine but the cord is frayed to hell and back and they aren't responding to me. Again.

LiadansWhisper · **10-04-2013, 08:38 PM**

(10-04-2013, 05:39 PM)Nimarhie Wrote: During the "were trying to launch" week, when everyone was trolling the tech support forum like crazy, I was trolling the trolls sometimes, and didnt get banned by the forum nazis... maybe my troll-fu wasnt strong enough to trigger the ban hammer. lol

EA/Bioware I didnt have any trouble with... of course I only emailed them once to get the key thingy removed from my account. That got taken care of pretty quickly.

Well, I got a 10-day ban for asking someone if he had been dropped on his head as a child.

BlessedSilence · **10-07-2013, 01:31 PM**

Square Enix Support Survey

There ya go ....

Sev · **10-07-2013, 05:59 PM**

Wellp, got the software token removed and regained access to my account after calling support in Europe. No time on hold, lass on the other end solved my issue within 5 minutes. The NA center must be horribly overworked/understaffed.

Val · **10-08-2013, 03:27 AM**

(10-07-2013, 05:59 PM)Teuto Wrote: Wellp, got the software token removed and regained access to my account after calling support in Europe. No time on hold, lass on the other end solved my issue within 5 minutes. The NA center must be horribly overworked/understaffed.

I once worked tech support for Motorola's broadband modems/routers. It wasn't until after I got moved to that position from where I was that I found out that we were the only call center in the U.S. for people to call.

The only one. There were about 80 of us, tops. We worked 12 hour shifts, 4 days a week. It wasn't horrid, but that kind of thing can really grate on you--especially knowing that there's absolutely zero break time outside of your given breaks and.. bleh.

Complaining aside, I can certainly see how an overworked/understaffed site can be. If that's the case, I feel horrid for them. It's not fun at all.

Sev · **10-08-2013, 09:36 AM**

(10-08-2013, 03:27 AM)Val Wrote: I once worked tech support for Motorola's broadband modems/routers. It wasn't until after I got moved to that position from where I was that I found out that we were the only call center in the U.S. for people to call.

The only one. There were about 80 of us, tops. We worked 12 hour shifts, 4 days a week. It wasn't horrid, but that kind of thing can really grate on you--especially knowing that there's absolutely zero break time outside of your given breaks and.. bleh.

Complaining aside, I can certainly see how an overworked/understaffed site can be. If that's the case, I feel horrid for them. It's not fun at all.

Wow, I didn't think a company as large as Motorola would have only one center. But.. Feel bad for SE support now, especially only a month after launch. Can only imagine what it must have been like over there closer to release. Those poor, poor souls.

Val · **10-08-2013, 09:45 AM**

(10-08-2013, 09:36 AM)Teuto Wrote:
(10-08-2013, 03:27 AM)Val Wrote: I once worked tech support for Motorola's broadband modems/routers. It wasn't until after I got moved to that position from where I was that I found out that we were the only call center in the U.S. for people to call.

The only one. There were about 80 of us, tops. We worked 12 hour shifts, 4 days a week. It wasn't horrid, but that kind of thing can really grate on you--especially knowing that there's absolutely zero break time outside of your given breaks and.. bleh.

Complaining aside, I can certainly see how an overworked/understaffed site can be. If that's the case, I feel horrid for them. It's not fun at all.

Wow, I didn't think a company as large as Motorola would have only one center. But.. Feel bad for SE support now, especially only a month after launch. Can only imagine what it must have been like over there closer to release. Those poor, poor souls.

You would think! Needless to say, that center is no longer operational. I'm not quite sure what happened because I quit ASAP. We also handled all of the e-mails--so you had those techs doing tech calls all day PLUS answering e-mails while on the phone with customers. Horrid work ethic, and since I haven't much cared for Motorola.Â

I'm sure they had other centers to handle other things, but as far as the routers and such went it was just us. I can't say that SE is like that, but it makes me wary to get entirely angry at the tech support without knowing how the company is using it. If there's multiple centers, then I.. don't see much of an excuse.

Aleister · **10-09-2013, 02:53 PM**

SE's customer support is pretty bad from what I've heard from Liadan.. I myself just got a small taste when I requested to restore a item that I accidentally deleted but that was OVER a month ago. A week or two again I requested to cancel it because theres no point. :S Might as well farm it again which I did.

Cato · **10-09-2013, 03:01 PM**

I suspect that their hands are tied and that the investors haven't put much money towards customer support. It's sadly considered more of a luxury than a necessity in this day and age, largely because the same laws that apply elsewhere aren't often embraced online.

If I had a very negative experience with a staff member in a store I went to I'd be able to hold them accountable. The same cannot usually be said online, since there isn't nearly as much accountability as in the real world. It's pretty complex, since the laws that apply in one country don't necessarily apply elsewhere.

Shae'ra · **10-09-2013, 03:14 PM**

I know SE is busy (or supposed to be) with a lot of the account issues with bots. I was speaking to someone in a dungeon run about how her account was taken away and they told her it would be about a week before she could have her account back, but then three weeks went by.

I had a few questions for SE as well and submitted them (mostly about the fantasia and if there are name changes available/when they would be) however, I was told no name changes and they didn't give me an estimate. On regards to fantasia: I was told to ask players for help. Was a rather elusive reply, kind of gave me information but also didn't completely answer anything in particular.

I am glad to hear you got your situation resolved by calling the EU center, I will have to remember that method in case something comes up. I hope that SE:NA will be able to settle into a good form of customer service once all the chaos dwindles down.

Aleister · **10-09-2013, 03:59 PM**

(10-09-2013, 03:01 PM)Theodric Ironheart Wrote: I suspect that their hands are tied and that the investors haven't put much money towards customer support. It's sadly considered more of a luxury than a necessity in this day and age, largely because the same laws that apply elsewhere aren't often embraced online.

If I had a very negative experience with a staff member in a store I went to I'd be able to hold them accountable. The same cannot usually be said online, since there isn't nearly as much accountability as in the real world. It's pretty complex, since the laws that apply in one country don't necessarily apply elsewhere.

I'm just stating my experience with them which of course is really nothing.. Just doing their job slowly for whatever reason but there are other much worse situations going on for example the who confiscation of gil from gil farmers. Innocent people are legit getting the finger by SE's customer support in these cases. Sad

Â I only know a little about this.. I believe Liadan knows way more about it. That kind of stuff worries me and like Shae'ra said.. I hope SE's NA support gets better once things calm down.. Or SE puts money towards the NA customer support division.

Lost River · **10-09-2013, 04:20 PM**

It's not just their NA support that needs fixing. When I lived in Seoul and played FFXI I had the unfortunate experience with their JP service as well. The only Japanese customer service I had no problems with was Atlus. Square-Enix are capable of doing a by the numbers drop down box type help, but when it has actual -questions- in it. It's when all hell breaks loose.

LiadansWhisper · **10-09-2013, 06:39 PM**

(10-09-2013, 04:20 PM)Lost River Wrote: It's not just their NA support that needs fixing. When I lived in Seoul and played FFXI I had the unfortunate experience with their JP service as well. The only Japanese customer service I had no problems with was Atlus. Square-Enix are capable of doing a by the numbers drop down box type help, but when it has actual -questions- in it. It's when all hell breaks loose.

Yeah, any time I ask them a specific question, I get a response back that has absolutely nothing to do with the question I asked, or I'm told to ask other players for help.

Yes, Square, asking other players whether or not it's okay with you to accept this large amount of gil someone quitting sent me is totally going to work out for me. Â Dipshits.

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