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Tech Sup Corner


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Tech Sup Corner
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Coatlequev
Coatleque
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RE: Tech Sup Corner |
#2
10-15-2014, 02:24 PM
Windows Blue Screen of Death (Crash-dump)
Most people see this screen and think their computer is dead. Others see it as a major annoyance or take it as proof that Windows is the worst operating system out there. In truth, this is a bug-check screen that developers need to correct major flaws in their software.

The BSoD only occurs if there is a major hardware failure, or if a poorly written piece of software (usually drivers) tells the computer to do something it can't physically do (access RAM that doesn't exist, or poll the CPU on a locked interrupt request line, for example).

What can you do with this? Not much, unfortunately, as it requires special programs to parse. Luckily someone has made a website to do that for you.

Instant Online Crash Analysis

Here you can upload a Windows minidump file to be analyzed instantly online, and view the results. The file you are looking to upload will be located in C:\Windows\Minidump and will end with .dmp

The pertinent information is located under the Primary Analysis section. You are looking for this section here (as an example):

Show Content
Spoiler
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007789747a, Address of system function (system call routine)
Arg2: 0000000000000001, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffffa6004b9bca0, 0

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

PROCESS_NAME: LTSVC.exe

BUGCHECK_STR: RAISED_IRQL_FAULT

FAULTING_IP:
+0
00000000`7789747a ?? ???

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT_SERVER

CURRENT_IRQL: 1

LAST_CONTROL_TRANSFER: from fffff800018b6eee to fffff800018b7150

STACK_TEXT:
fffffa60`04b9ba68 fffff800`018b6eee : 00000000`0000004a 00000000`7789747a 00000000`00000001 00000000`00000000 : nt!KeBugCheckEx
fffffa60`04b9ba70 fffff800`018b6e04 : 00000000`00001d5c 00000000`1d02aa28 00000000`00000000 fffff800`00000001 : nt!KiBugCheckDispatch+0x6e
fffffa60`04b9bbb0 00000000`7789747a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x209
00000000`1d02ab48 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7789747a


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiSystemServiceExit+209
fffff800`018b6e04 4883ec50 sub rsp,50h

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiSystemServiceExit+209

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 51da19e2

FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_LTSVC.exe_nt!KiSystemServiceExit+209

BUCKET_ID: X64_RAISED_IRQL_FAULT_LTSVC.exe_nt!KiSystemServiceExit+209

Followup: MachineOwner

The name bolded in the example is the piece of software that caused this bluescreen. From there you can search online to find out what this is, and then either uninstall it, update it, or whatever you need to do to resolve the issue.

Hope this helps.

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Tech Sup Corner - by Coatleque - 10-15-2014, 10:00 AM
RE: Tech Sup Corner - by Coatleque - 10-15-2014, 02:24 PM

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