Protip: when your IT guy is trying to help you with a problem, maybe not being a snarky bitch is the first step to expediting your service process. My motivation to fix your fucking Outlook is going to go waaaaaaay down when I have to listen to you huff and sigh at the other end of the phone every two minutes. I'm not going to know exactly how to fix your exact problem right off the bat every time. I'm a computer technician, not a fucking wizard.
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