I would recommend reworking the story away from the "meet her parents" ambition. It just seems like an ambition that's hard for other characters to relate to. I would suggest going with something like that (assuming you also intend for her to be a bit younger given the 20 year ago fall of Ala Mhigo):
Madda's parents were part of the Ala Mhigan resistance against Gargemald and died for the cause. A family friend took her and escaped to Little Ala Mhigo when she was still young. He or she trained her in combat with a sword, expecting Madda to someday be driven by the desire to take revenge on Gargemald for the loss of her parents.
Eventually she realized that the sword wasn't for her and that she wanted to help people in the same circumstance she found herself in at a young age. To fulfill that wish Madda started an orphanage in Thanalan.
When Dalamud collided with Eorzea thanks to the Garleans her refuge was destroyed. Thus the calamity left her with a reason to return to the path set before her long ago.
Madda's parents were part of the Ala Mhigan resistance against Gargemald and died for the cause. A family friend took her and escaped to Little Ala Mhigo when she was still young. He or she trained her in combat with a sword, expecting Madda to someday be driven by the desire to take revenge on Gargemald for the loss of her parents.
Eventually she realized that the sword wasn't for her and that she wanted to help people in the same circumstance she found herself in at a young age. To fulfill that wish Madda started an orphanage in Thanalan.
When Dalamud collided with Eorzea thanks to the Garleans her refuge was destroyed. Thus the calamity left her with a reason to return to the path set before her long ago.
