
(03-11-2015, 11:26 AM)Steel Wolf Wrote: That is a "I've read too much" face. Â I love it. Â <3We get this with patients all the time. They tell us they have insurance and then don't bring their card. We look online and they aren't a member. Â Then demand that we instantly know their insurance and member number off the top of our heads.
I just got off the phone with someone. Â Convo kinda went like this.
ME: Â Are you an AARP member?
LADY: Â Yes
ME: Â Then present your card for a discount.
LADY: Â Well I don't have that
ME: ...so...are you an AARP member?
LADY: Â No, but I'm old enough to be one.
....
CUSTOMER SERVICE, FOLKS!
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