(06-10-2015, 05:47 PM)Zhavi Wrote:(06-10-2015, 05:09 PM)Melkire Wrote: I had to retrieve an account of mine once due to shenanigans that had resulted in my forgetting the password while my account was associated with a long-since-discarded email address. I managed to get a hold of a Square-Enix support agent via live chat and they fixed the issue for me once I proved my identity.
I... a chat service?? Somehow I missed that option -- I will look for that option if this new ticket doesn't pan out.
I'm not sure if it was an option. If I recall correctly, I filled out the forms on the support site, was emailed by the support agent, and at some point during the email chain they offered me a link that took me to a support chat window. I would try asking for that if you can get hold of another agent.
Good luck!