(06-10-2015, 05:09 PM)Melkire Wrote: Depends on the severity of the issue, I think, as well as which avenue you use to contact support.
I had to retrieve an account of mine once due to shenanigans that had resulted in my forgetting the password while my account was associated with a long-since-discarded email address. I managed to get a hold of a Square-Enix support agent via live chat and they fixed the issue for me once I proved my identity.
The last time I used the service was well over a year ago, and it's entirely possible they've improved their customer service since then. Â At the time, however, I was given the run around, and the issue was fairly severe so I was fairly pissed. Â
(06-10-2015, 05:47 PM)Zhavi Wrote: I... a chat service?? Somehow I missed that option -- I will look for that option if this new ticket doesn't pan out.
Thank you everyone! Â The last rep just ... pretty much ignored my explanation and flagged my ticket as fixed, so I was unsure if I could expect to go round in circles for the next several days or if that was a fluke and I just need to keep trying until I find a good rep who doesn't hate me. Â <3
yeah I had something like that happen. Â I hope you can get them to fix it. Â
![[Image: hFalP38.jpg]](http://i.imgur.com/hFalP38.jpg)
