A-few-days-ago vent. After a year of working within one of the most lovely restaurants in town, I received my first belligerent [potential] costumer! *Marks the date on the calendar*
It's Father's Day (or was it the day before? hmm), and we get swamped every holiday. Frankly, we've a small kitchen and are generally understaffed by about one pair of hands at any given time throughout the restaurant. I was doing /great/ handling hostessing and busting at the same time as I normally do with the manager occasionally spotting the door and reservation list as needed.
We finally reach critical mass, the kitchens are over loaded because after two groups coming in, one consisting of twenty some odd people, the other thirty, well... three cooks are going to have a handful. As such, we went on a twenty minute table wait to work through that mess. Far better to give costumers the chance to go to someplace where they can eat sooner than have them wait fourty for food, right?
THAT'S WHEN IT HAPPENED.
Group comes in, no big deal. Says there's three of them. I inform them of the table wait, offer to take their names and give them a pager; they look out into the dining room and ask, "What? I see at least three tables open right there."
"Well, sir, our kitchen is currently overloaded due to large reservations coming in around the same time," I reply.
He stares at me for a split second as though gears just clicked in his head and I continue to smile apologetically at him, waiting for a response. "Terrible service, good bye," he quickly says, turning on his heels and ushering the other two (assumedly wife and child) out the door.
"Sorry for the inconvenience, have a nice day!" I shout after them. After that, it seriously took all of my composure to not burst out laughing at how childish he was. I was seriously baffled by his behaviour. Laughed about it to my manager, even. Do people really not realise that throwing a tantrum over not being instantly gratified is seriously... off? @A@
It's Father's Day (or was it the day before? hmm), and we get swamped every holiday. Frankly, we've a small kitchen and are generally understaffed by about one pair of hands at any given time throughout the restaurant. I was doing /great/ handling hostessing and busting at the same time as I normally do with the manager occasionally spotting the door and reservation list as needed.
We finally reach critical mass, the kitchens are over loaded because after two groups coming in, one consisting of twenty some odd people, the other thirty, well... three cooks are going to have a handful. As such, we went on a twenty minute table wait to work through that mess. Far better to give costumers the chance to go to someplace where they can eat sooner than have them wait fourty for food, right?
THAT'S WHEN IT HAPPENED.
Group comes in, no big deal. Says there's three of them. I inform them of the table wait, offer to take their names and give them a pager; they look out into the dining room and ask, "What? I see at least three tables open right there."
"Well, sir, our kitchen is currently overloaded due to large reservations coming in around the same time," I reply.
He stares at me for a split second as though gears just clicked in his head and I continue to smile apologetically at him, waiting for a response. "Terrible service, good bye," he quickly says, turning on his heels and ushering the other two (assumedly wife and child) out the door.
"Sorry for the inconvenience, have a nice day!" I shout after them. After that, it seriously took all of my composure to not burst out laughing at how childish he was. I was seriously baffled by his behaviour. Laughed about it to my manager, even. Do people really not realise that throwing a tantrum over not being instantly gratified is seriously... off? @A@
"Low-Effort Posting"Â is a silly rule, so it looks like time for me to depart FFXIV-roleplayers.com! I have no interest in a site turning to elitism to get their moderators to moderate.
