(10-24-2015, 04:03 PM)Edgar Wrote: Dear Starbucks employee,
How do you clothe yourself in the morning? How do you put on your oh-so expensive makeup without poking out your eyeballs? Do you even know how to breathe properly?
I ask these questions because you managed the incredible feat of serving my brother an ice cold Hot Chocolate.
It's not like it's in the name or anything.
Did you politely point out the mistake that was made, or did you remain silent? Customer service roles are pretty awful - mistakes are made not because people want to make them but because the line of work can often be miserable, thankless, involve terrible hours, awkward overtime and to top it all off it isn't even a well paid line of work.
It's also possible that they misheard your brother, especially if he spoke quietly or the store was busy. In my experience, whenever I've had someone mess up an order and I've brought it to their attention they've quite happily done their best to remedy the situation.
