(10-24-2015, 06:33 PM)Graeham Wrote:(10-24-2015, 06:25 PM)Sinjo Wrote:(10-24-2015, 06:17 PM)Mamushi Wrote:(10-24-2015, 06:06 PM)Sinjo Wrote: Er. I don't mean to start an argument but. His brother worked for the money to buy a hot chocolate, that the person at starbucks is getting paid to make. But you really have to be doing something wrong, even if you're over worked and underpaid, to serve a hot drink cold.
What was considered "cold", though? It may have been the standard temperature but he preferred it hotter or an error on the barista's side as you said. We don't know.
Either way, there's no need for Edgar to be such a condescending prick about it.
Er, between 70c - 90c is the best temperature to serve any hot drink. And lets be real here. It's a hot Chocolate. Not a lukewarm Chocolate, or a blood warm Chocolate. If it's lower than 50c, you're not serving it properly.
Prick or not. Edgar's brother and He have a right to complain, no matter how harshly. Money was involved and the drink was obviously nowhere near warm enough to be called a Hot Chocolate. So the employee was doing something very obviously wrong.
Customer entitlement is a major issue. Yes, people have a 'right' to complain - but that doesn't mean that the customer has a right to be an arrogant wanker. I have my doubts that the employee in question went out of her way to make Edgar's brother's life a misery - so the personal attacks aimed at the employee in question are both irrelevant and obnoxious.
Paying money for a service doesn't give people the right to be nasty either - especially if the mistake is an innocent and understandable one as well as something that is almost certainly going to be fixed if attention is drawn to it.
I've worked plenty in the service industry. ( Starbucks is not retail.) I've had to deal plenty with customer entitlement. But there is a vast difference between being served something wrong, and a customer being entitled. A customer being entitled is asking for free food because they didn't enjoy their meal. A customer being served cold food and complaining, Is not entitlement.
And I don't see how serving some one a cold drink is understandable? I'm no barista, but one can assume that there is a few basic steps to making a Hot chocolate. The main one being, is the drink hot?
Understandable is getting the drinks mixed up, or forgetting they didn't want whip. Those are understandable situations.
I'm not picking sides here. I'm just saying that the complaints are justifiable.
