(10-08-2013, 09:36 AM)Teuto Wrote:(10-08-2013, 03:27 AM)Val Wrote: I once worked tech support for Motorola's broadband modems/routers. It wasn't until after I got moved to that position from where I was that I found out that we were the only call center in the U.S. for people to call.
The only one. There were about 80 of us, tops. We worked 12 hour shifts, 4 days a week. It wasn't horrid, but that kind of thing can really grate on you--especially knowing that there's absolutely zero break time outside of your given breaks and.. bleh.
Complaining aside, I can certainly see how an overworked/understaffed site can be. If that's the case, I feel horrid for them. It's not fun at all.
Wow, I didn't think a company as large as Motorola would have only one center. But.. Feel bad for SE support now, especially only a month after launch. Can only imagine what it must have been like over there closer to release. Those poor, poor souls.
You would think! Needless to say, that center is no longer operational. I'm not quite sure what happened because I quit ASAP. We also handled all of the e-mails--so you had those techs doing tech calls all day PLUS answering e-mails while on the phone with customers. Horrid work ethic, and since I haven't much cared for Motorola.Â
I'm sure they had other centers to handle other things, but as far as the routers and such went it was just us. I can't say that SE is like that, but it makes me wary to get entirely angry at the tech support without knowing how the company is using it. If there's multiple centers, then I.. don't see much of an excuse.
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