I suspect that their hands are tied and that the investors haven't put much money towards customer support. It's sadly considered more of a luxury than a necessity in this day and age, largely because the same laws that apply elsewhere aren't often embraced online.
If I had a very negative experience with a staff member in a store I went to I'd be able to hold them accountable. The same cannot usually be said online, since there isn't nearly as much accountability as in the real world. It's pretty complex, since the laws that apply in one country don't necessarily apply elsewhere.
If I had a very negative experience with a staff member in a store I went to I'd be able to hold them accountable. The same cannot usually be said online, since there isn't nearly as much accountability as in the real world. It's pretty complex, since the laws that apply in one country don't necessarily apply elsewhere.
