(10-09-2013, 03:01 PM)Theodric Ironheart Wrote: I suspect that their hands are tied and that the investors haven't put much money towards customer support. It's sadly considered more of a luxury than a necessity in this day and age, largely because the same laws that apply elsewhere aren't often embraced online.I'm just stating my experience with them which of course is really nothing.. Just doing their job slowly for whatever reason but there are other much worse situations going on for example the who confiscation of gil from gil farmers. Innocent people are legit getting the finger by SE's customer support in these cases.
If I had a very negative experience with a staff member in a store I went to I'd be able to hold them accountable. The same cannot usually be said online, since there isn't nearly as much accountability as in the real world. It's pretty complex, since the laws that apply in one country don't necessarily apply elsewhere.
 I only know a little about this.. I believe Liadan knows way more about it. That kind of stuff worries me and like Shae'ra said.. I hope SE's NA support gets better once things calm down.. Or SE puts money towards the NA customer support division.
