(12-27-2013, 11:57 PM)Naunet Wrote:(12-27-2013, 07:35 PM)LiadansWhisper Wrote: It used to be that you had a very limited number of restorations they would do. Â Thankfully, they moved away from that. Â ^_^
Yes, I know, but MMOs shouldn't have to all go through the same evolutionary process. When someone figures out something that works, especially on a customer service end, then others should follow suit rather than dragging their feet through the sludge of the dark ages.
Considering some of the other gaps in infrastructure in this game (ticket replies, the numerous bugs/exploits that have been being used by cheaters/botters/RMT), it doesn't surprise me that they haven't caught up.