I'm a writer. When I ask someone to read something I've written, whether it's a story or an essay or the novel I'm currently in the process of writing, I always ask for feedback.
What I want to hear is what's wrong with it. I don't want to hear about what's right with it--well, not really, anyway. You can tell me that a particular part or passage is good, but that's all you need to say. I would rather know what is problematic and what needs to be fixed.
My goal in writing is to write the best narrative I can possibly write. I rely heavily upon critical feedback from readers and my editor to tell me what needs to be improved, adjusted, removed or rewritten. These are the things I can't necessarily see myself due to personal bias; of course I'm going to assume my own writing is better than it actually is. That's human nature. I will always feel good when people praise my work as being impressive or innovative or otherwise standing out in a good way, but that's not useful for making sure my writing is the best it can possibly be.
Likewise, developers of any creative product (for example, this game) will always see their own work in a more favorable light. They need critical feedback from outside sources in order to make sure that their product is the best it can be. In a product like FFXIV, this will always be at odds with the profit motive, because improving the game costs money, and they will be expected to balance improvements with return on investment (ROI). Will these improvements make more money than they use up? That's what developers are always being asked by publishers.
Customers can affect the ROI of decisions made by design teams by being hard to please. It may seem like I'm ungrateful, and I'll let you in on a secret: I am ungrateful. Final Fantasy XIV is not a gift. I am not receiving it freely from Square-Enix. It is a product that I pay for. Gratitude is not only unnecessary but completely irrelevant and inapplicable.
I am not grateful for anything a business does. This is a transaction. They are providing a product and service in exchange for remuneration. If their product and service fill my needs, and the negatives are outweighed by the positives, then I will continue to pay them. However, this doesn't mean I will not let them know what those negatives are.Â
I will continue to push Square-Enix to produce a superior product. If they listen to me, then I will be far more likely and willing to spend money on their products. If they don't, then I will be less likely to do so. If the negatives outpace the positives, then I will likely stop doing business with them entirely.
What I want to hear is what's wrong with it. I don't want to hear about what's right with it--well, not really, anyway. You can tell me that a particular part or passage is good, but that's all you need to say. I would rather know what is problematic and what needs to be fixed.
My goal in writing is to write the best narrative I can possibly write. I rely heavily upon critical feedback from readers and my editor to tell me what needs to be improved, adjusted, removed or rewritten. These are the things I can't necessarily see myself due to personal bias; of course I'm going to assume my own writing is better than it actually is. That's human nature. I will always feel good when people praise my work as being impressive or innovative or otherwise standing out in a good way, but that's not useful for making sure my writing is the best it can possibly be.
Likewise, developers of any creative product (for example, this game) will always see their own work in a more favorable light. They need critical feedback from outside sources in order to make sure that their product is the best it can be. In a product like FFXIV, this will always be at odds with the profit motive, because improving the game costs money, and they will be expected to balance improvements with return on investment (ROI). Will these improvements make more money than they use up? That's what developers are always being asked by publishers.
Customers can affect the ROI of decisions made by design teams by being hard to please. It may seem like I'm ungrateful, and I'll let you in on a secret: I am ungrateful. Final Fantasy XIV is not a gift. I am not receiving it freely from Square-Enix. It is a product that I pay for. Gratitude is not only unnecessary but completely irrelevant and inapplicable.
I am not grateful for anything a business does. This is a transaction. They are providing a product and service in exchange for remuneration. If their product and service fill my needs, and the negatives are outweighed by the positives, then I will continue to pay them. However, this doesn't mean I will not let them know what those negatives are.Â
I will continue to push Square-Enix to produce a superior product. If they listen to me, then I will be far more likely and willing to spend money on their products. If they don't, then I will be less likely to do so. If the negatives outpace the positives, then I will likely stop doing business with them entirely.
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