Indeed if you don't have the emergency removal code saved (apparently like they tell you but I did everything from installing FFXIV to making an account and a character within 1 hour so I didn't pay attention), and you have this type of issue the only thing you -can- do is call Customer Service.
If you do use a token and DO NOT HAVE YOUR EMERGENCY REMOVAL SAVED YOU.... YOU NEED TO FIX THAT AND YOU CAN!
If you sign into your account, you can view the fact that you have your token and it will show you the emergency removal code.
If you do use a token and DO NOT HAVE YOUR EMERGENCY REMOVAL SAVED YOU.... YOU NEED TO FIX THAT AND YOU CAN!
If you sign into your account, you can view the fact that you have your token and it will show you the emergency removal code.





