Folks,
Hello. Some of you know me as the player of the character Sion Gyr, and I have just spent approximately 2 hours conversing with 3 different agents at SE Customer Support. The first was via live chat, with a singularly confrontational agent using the handle Joel V. As I explained my issue to Mr. V he constantly contradicted everything I said, rather than address my problems and questions. Said problems will not be discussed here since that's not the goal of this post. I asked Mr. V to transfer me to another agent when it became clear that he wasn't going to help me, and he blatantly refused and disconnected me from live chat.
After I manually restarted live chat, I received a new agent by the handle of Melinda S. Ms. S was more amiable than her argumentative counterpart, but repeated the same solution over and over again, no matter how I elaborated on my problem and explained how she wasn't suggesting a solution at all. It was "Keep trying" by the way. When I finally explained to her that I didn't believe she understood what I was trying to communicate, she abruptly severed contact.
Next I called SE's telephone support, and received a polite agent using the name of Napoleon. Napoleon sympathized with my problem, and proved that he understood my frustration and even went so far as to reveal that the Live Chat and telephone hotlines were the same department. I thought this was an excellent opportunity to speak with a supervisor about the quality of service I had received, but a few minutes later Napoleon informed me that his supervisor refused to accept my call.
Truthfully, I shouldn't be surprised. Many of us have been unfortunate to discover that SE's customer support is impressively terrible. So, I engaged a search for someone or somewhere that I could go above Customer Support's head and found absolutely nothing.
Has anyone ever found any success where I've failed? If so, please let me know. If not, take this as a warning from yet another dissatisfied SE user - their customer service is worse than Dell's, and that's saying something.
Hello. Some of you know me as the player of the character Sion Gyr, and I have just spent approximately 2 hours conversing with 3 different agents at SE Customer Support. The first was via live chat, with a singularly confrontational agent using the handle Joel V. As I explained my issue to Mr. V he constantly contradicted everything I said, rather than address my problems and questions. Said problems will not be discussed here since that's not the goal of this post. I asked Mr. V to transfer me to another agent when it became clear that he wasn't going to help me, and he blatantly refused and disconnected me from live chat.
After I manually restarted live chat, I received a new agent by the handle of Melinda S. Ms. S was more amiable than her argumentative counterpart, but repeated the same solution over and over again, no matter how I elaborated on my problem and explained how she wasn't suggesting a solution at all. It was "Keep trying" by the way. When I finally explained to her that I didn't believe she understood what I was trying to communicate, she abruptly severed contact.
Next I called SE's telephone support, and received a polite agent using the name of Napoleon. Napoleon sympathized with my problem, and proved that he understood my frustration and even went so far as to reveal that the Live Chat and telephone hotlines were the same department. I thought this was an excellent opportunity to speak with a supervisor about the quality of service I had received, but a few minutes later Napoleon informed me that his supervisor refused to accept my call.
Truthfully, I shouldn't be surprised. Many of us have been unfortunate to discover that SE's customer support is impressively terrible. So, I engaged a search for someone or somewhere that I could go above Customer Support's head and found absolutely nothing.
Has anyone ever found any success where I've failed? If so, please let me know. If not, take this as a warning from yet another dissatisfied SE user - their customer service is worse than Dell's, and that's saying something.
