I wish I could find it also, but I remember reading quite some time back in either a live letter, in known issues notes, or an interview that the server/world jumping from the Duty Finder was part of the "server congestion" issues that affected character creation lockouts and regular login queue times. Whether or not this has been truly fixed or SE just slapped a band-aid on it and called it fixed is up for debate. And if it hasn't been properly fixed... well, I'll leave it to others to make up their own conclusions.
Either way, it's not the amount of people online (people actively engaged in actual gameplay, people idling and chattering, and the people who are AFK), it's again the amount of people attempting to log in, new and existing characters, at any one time. Considering that bots tend to appear in groups of four or more and they're constantly trying to force their way in, that's probably the biggest culprit of character creation restriction.
... I guess in a way, the restriction is the only 'preventative measure' SE can give us and other high-population servers against being totally overrun by bots/gillsellers. Just sucks that actual players get caught in that net.
Either way, it's not the amount of people online (people actively engaged in actual gameplay, people idling and chattering, and the people who are AFK), it's again the amount of people attempting to log in, new and existing characters, at any one time. Considering that bots tend to appear in groups of four or more and they're constantly trying to force their way in, that's probably the biggest culprit of character creation restriction.
... I guess in a way, the restriction is the only 'preventative measure' SE can give us and other high-population servers against being totally overrun by bots/gillsellers. Just sucks that actual players get caught in that net.