(10-04-2013, 08:16 PM)Nimarhie Wrote: I will never buy from Razer ever again. Ever. I had two of their Naga in a year, both of them broke in six months.

Also never buy the Logitech K800 wireless keyboard it's utter crap. The keys broke, the usb cord seemed like it was made of aluminum because it was flimsy and broke within two weeks, and finally it stopped taking a charge from my computer.

(10-04-2013, 05:39 PM)Nimarhie Wrote: During the "were trying to launch" week, when everyone was trolling the tech support forum like crazy, I was trolling the trolls sometimes, and didnt get banned by the forum nazis... maybe my troll-fu wasnt strong enough to trigger the ban hammer. lol

EA/Bioware I didnt have any trouble with... of course I only emailed them once to get the key thingy removed from my account. That got taken care of pretty quickly.

(10-07-2013, 05:59 PM)Teuto Wrote: Wellp, got the software token removed and regained access to my account after calling support in Europe. No time on hold, lass on the other end solved my issue within 5 minutes. The NA center must be horribly overworked/understaffed.

(10-08-2013, 03:27 AM)Val Wrote: I once worked tech support for Motorola's broadband modems/routers. It wasn't until after I got moved to that position from where I was that I found out that we were the only call center in the U.S. for people to call.

The only one. There were about 80 of us, tops. We worked 12 hour shifts, 4 days a week. It wasn't horrid, but that kind of thing can really grate on you--especially knowing that there's absolutely zero break time outside of your given breaks and.. bleh.

Complaining aside, I can certainly see how an overworked/understaffed site can be. If that's the case, I feel horrid for them. It's not fun at all.

(10-08-2013, 09:36 AM)Teuto Wrote:

(10-08-2013, 03:27 AM)Val Wrote: I once worked tech support for Motorola's broadband modems/routers. It wasn't until after I got moved to that position from where I was that I found out that we were the only call center in the U.S. for people to call.

The only one. There were about 80 of us, tops. We worked 12 hour shifts, 4 days a week. It wasn't horrid, but that kind of thing can really grate on you--especially knowing that there's absolutely zero break time outside of your given breaks and.. bleh.

Complaining aside, I can certainly see how an overworked/understaffed site can be. If that's the case, I feel horrid for them. It's not fun at all.

Wow, I didn't think a company as large as Motorola would have only one center. But.. Feel bad for SE support now, especially only a month after launch. Can only imagine what it must have been like over there closer to release. Those poor, poor souls.

(10-09-2013, 03:01 PM)Theodric Ironheart Wrote: I suspect that their hands are tied and that the investors haven't put much money towards customer support. It's sadly considered more of a luxury than a necessity in this day and age, largely because the same laws that apply elsewhere aren't often embraced online.

If I had a very negative experience with a staff member in a store I went to I'd be able to hold them accountable. The same cannot usually be said online, since there isn't nearly as much accountability as in the real world. It's pretty complex, since the laws that apply in one country don't necessarily apply elsewhere.

(10-09-2013, 04:20 PM)Lost River Wrote: It's not just their NA support that needs fixing. When I lived in Seoul and played FFXI I had the unfortunate experience with their JP service as well. The only Japanese customer service I had no problems with was Atlus. Square-Enix are capable of doing a by the numbers drop down box type help, but when it has actual -questions- in it. It's when all hell breaks loose.