(09-23-2014, 01:06 PM)Aldotsk Wrote: In my ideals of business and consumer, I always had this ideal:
"You can't satisfy everyone. They all have different opinions , but you try to do your best to satisfy and provide as much as possible. 50% will like it but 50% hate it. Sometimes you make something for people and even if 30% are upset about your product, you have to look at 70% who are happy and doesn't want change and try to stick with 70% to make them happy and choose your company and your product again"
It's a false dichotomy, however. Â You're right - you can't make everyone happy. Â That's a basic tenet of the human race, I think. Â But there's a difference between people not being happy with something you produce because they're just being difficult, and you hyping something up, promising things you can't deliver, and then standing there going, "Why are you all angry" when people are upset that you delivered them a ukelele when they'd ordered - and you'd promised - a violin. Â No, you can't make everyone happy, but you can give every single customer the best possible customer service, empathizing with their issues and trying to make what you have work for them as much as is at all possible. Â Because if you don't, you end up like a big box retailer, bankrupt and broke.
SE can't afford to jerk around its customers. Â They aren't Blizzard, who could shed several more million subscribers before having any real issues to contend with. Â Armia is right - SE can't afford to lose customers to stuff like this. Â FFXIV is the only reason they're in the green, and they need it to stay that way. Â Just saying, "Well, you can't please everyone!" isn't going to hold up if this is the kind of behavior that the devs continue to express. Â People are far quicker to vote with their wallets these days.
![[Image: hFalP38.jpg]](http://i.imgur.com/hFalP38.jpg)
