(02-14-2015, 03:17 AM)Titor Wrote:I used my debit card for my sub, used a credit card for this purchase and there was no account required/connected to the purchase. Even still, it's technically not SE as Pepita is their own thing, out sourcing essentially, not a subsidiary or anything of SE (similar to Digital Rivers, the company they use for handling the sales and distribution of their digital goods).(02-14-2015, 03:06 AM)Ashren Snow Wrote: If they still refuse to help me, either by tracking down the package and getting it reshipped to me, or sending me a replacement, I'll just get a charge back done on my credit card and inform them of such.
I would be careful of doing a charge back, if you use the same card that you use for your account, doing a chargeback is an automatic permaban.
Since it is still SE they might permaban you even if it is not the same card.
Be veerrryy careful.
While I have no doubt that SE is the one who gets the money from the sales at the end of the day, the people who deal with billing and shipping are another company entirely. In either case though, like I said no account linked to the purchase, and different card information. Worst case scenario, if it does come to that and I do a charge back and somehow they find out it was me and ban my account, that's grounds for legal action. I purchased a product from them, I have verifiable evidence I did not receive what I paid for. If they refuse to refund me on their own or provide me with the product I paid for, and then take any sort of action against me for reversing the charges on my own, I can sue the shit out of them.
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