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[PS3/4][EU] Issues w/ “FFXIV: Heavensward Add-on [EU!]


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[PS3/4][EU] Issues w/ “FFXIV: Heavensward Add-on [EU!]
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Kagev
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[PS3/4][EU] Issues w/ “FFXIV: Heavensward Add-on [EU!] |
#1
05-19-2015, 01:22 PM
(This post was last modified: 05-19-2015, 01:23 PM by Kage.)
http://na.finalfantasyxiv.com/lodestone/...0124c5045b

We have confirmed an issue with the “FINAL FANTASY XIV: Heavensward (Add-On)” download for the PlayStation®3 and PlayStation®4 systems wherein the downloaded content causes FINAL FANTASY XIV: A Realm Reborn to fail at the version check, resulting in the game not starting.
* This is the data that is downloaded when a customer enters their 12-digit pre-purchase code in the PlayStation® Store.

If you have pre-purchased FINAL FANTASY XIV: Heavensward for either PlayStation®3 or PlayStation®4, please refrain from redeeming the 12-digit pre-purchase code at this time. If you have already done so and have encountered the issue, please completely uninstall FINAL FANTASY XIV from your system, then re-download and re-install FINAL FANTASY XIV: A Realm Reborn only. Please be sure that the Heavensward add-on is not checked when you re-download the game.

The issue is currently being investigated so that a fix can be implemented as soon as possible.

We are sorry for the inconvenience this issue is causing and thank you for your patience.


*May 19, 2015 12:20 AM
It has been confirmed that this issue only affects downloads from the European region PlayStation®Store. Currently in the North America region, product codes cannot yet be registered, and is therefore not affected by this issue.
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Messages In This Thread
[PS3/4][EU] Issues w/ “FFXIV: Heavensward Add-on [EU!] - by Kage - 05-19-2015, 01:22 PM
RE: [PS3/4] Issues with the “FFXIV: Heavensward Add-on [EU!] - by Melodia - 05-19-2015, 01:23 PM
RE: [PS3/4][EU] Issues w/ “FFXIV: Heavensward Add-on [EU!] - by Kage - 05-19-2015, 01:31 PM
RE: [PS3/4][EU] Issues w/ “FFXIV: Heavensward Add-on [EU!] - by Melodia - 05-19-2015, 01:39 PM
RE: [PS3/4][EU] Issues w/ “FFXIV: Heavensward Add-on [EU!] - by Aaron - 05-19-2015, 01:35 PM

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