I used to treat /say differently from /em. I'd quote speech in /em because I wanted to distinguish it from the actions, and I wouldn't quote speech in /say. But lately I treat /say as just a general purpose blob of text, and mix speech and actions in there just the same:
/say His eyes flicked from one figure to the other, mentally calculating his odds of getting out of this. He smirked, shaking his head. "It looks like we're not going to be able to talk this out, will we, boys?"
/say His eyes flicked from one figure to the other, mentally calculating his odds of getting out of this. He smirked, shaking his head. "It looks like we're not going to be able to talk this out, will we, boys?"