Here's something to keep in mind.
I used to be a GM. Not for SquareEnix/Final Fantasy XIV, but an online MMORPG. You may think a GM is a pretty cool character, knowing everything...but in reality, we are just your low level customer service representative. And just like most CSR's your results will vary. Also, this is NA SquareEnix customer support you're interacting with. SE NA Support is probably the worst customer service experience I've ever had to deal with.
I used to be a GM. Not for SquareEnix/Final Fantasy XIV, but an online MMORPG. You may think a GM is a pretty cool character, knowing everything...but in reality, we are just your low level customer service representative. And just like most CSR's your results will vary. Also, this is NA SquareEnix customer support you're interacting with. SE NA Support is probably the worst customer service experience I've ever had to deal with.