(08-20-2013, 04:54 PM)LiadansWhisper Wrote:(08-20-2013, 04:49 PM)Lothaire Wrote:(08-20-2013, 02:27 PM)Naunet Wrote: Can someone help me? The beta forums are being rather unresponsive.
Whenever I try to log in on the preorder.na site, it just takes me to this page:
Which... is very silly, considering I've already filled out all of that information (obviously - I've been posting on the beta forums as Naunet). My partner didn't run into this, so I'm very confused. I can log in at this link just fine, but there doesn't appear to be anywhere to input a registration code on that page.
Halp? @.@
I have the same thing and it honestly has me a little worried. When I use the log-in details for my actual service account (this link) to log-in to the registration one (which appears as you say to be a different site - if you complete that form there it'll finalise the set up of an account there) it lets me log in, but it doesn't show my 1.0 FFXIV game under the games listing. I can see the game account on my service account, but not that other site despite using the exact same log-in details. Which leaves me concerned as to whether putting in the pre-order code is going to work or not.
The two accounts are not connected.
They aren't connected at all.  You can use the same information in both, or use completely different information.  The nationally-affiliated account has absolutely nothing to do with whether or not you get Early Access.  The 20-digit code you get from entering the 18-digit code in the pre-order site needs to be entered into your service account.  As long as your service account actually has the code entered, and reflects that you have early access, you have early access.
Again, the two accounts are not connected.  Which is dumb, and confusing, but there you have it.
![[Image: y7oQ8BL.png]](http://i.imgur.com/y7oQ8BL.png)
I hate to have so many quotes in my reply, but ti is all relevant.  I had the time and inclination to sit on hold with SE support for 45 minutes this afternoon in regards to this exact issue.  I was helped by a very tired but friendly guy named Daniel, and I was able to properly explain the issue to him.Â
The issue is that due to server limitations, the system is automatically off-loading NA users to the EU site.  Yes, I know, you've clicked the American flag and attempted to login with your typical Square-Enix account, but it still takes you there.  Clearing cookies doesn't help, refreshing doesn't help.  The good news is that SE is aware of this, and they essentially want you to wait it out until the server capacity drops a bit. Â
Not everyone is having this issue, and it doesn't seem to be as high priority as the "Something went wrong, please try again later" error. Â If you look at the fine print on the bottom of that screen you can see that the domain you've entered is registered in London. Â A fellow RPCer went through all of the same steps without issue, so just keep trying.
TL;DR ~ Don't worry about it, try again late. Â Love, Squee
![[Image: Driftwood.png]](https://ffxiv-roleplayers.com/wiki/images/6/63/Driftwood.png)
