While I'm not very fond of the 'could be worse' argument, I do have to agree that MMO infrastructure is one of those humongous monsters hidden behind courtains, leaving players unaware of how complex the issue is. And sometimes, matters don't get fixed just by throwing at them more technology. There's also logistics.
What I think happened here is that Squee either couldn't be arsed to upgrade the servers to meet demand, or that EU/NA didn't get enough money to do so at this point in time and tried to 'wing it' with what they had.
What I think happened here is that Squee either couldn't be arsed to upgrade the servers to meet demand, or that EU/NA didn't get enough money to do so at this point in time and tried to 'wing it' with what they had.