It's happened before that GMs have made policy statements that didn't match the actual policy. One way to get clarification from the community team or a lead GM is to post about it on the official forums. Alternatively, I'm told you can open a ticket in the web interface and ask for a supervisor, though I'm not sure how effective that will be.
The Freelance Wizard
Quality RP at low, low prices!
((about me | about L'yhta Mahre | L'yhta's desk | about Mysterium, the Ivory Tower: a heavy RP society of mages))
Quality RP at low, low prices!
((about me | about L'yhta Mahre | L'yhta's desk | about Mysterium, the Ivory Tower: a heavy RP society of mages))