Well eh.. Has anyone had experience in dealing with them before? I'm having some strange issue where my one-time password is somehow invalid (Suspect my account was compromised and the device changed). Having tried to figure it out for a few days and failing, I sent off an email to support, and after 2 days I got a reply that was clearly an automated response and did not address my problem at all. So, at the bottom there is a line detailing that this email can be replied to for further assistance, and I did... Only 4 days later, I have yet to receive a reply, despite their 48 hour reply promise.Â
This has gone on for over a week now, happily munching into my remaining subscription days and honestly getting a bit miffed. I understand there must be a lot of tickets out there being so close to launch and the bot epidemic... But getting an automated reply and pretty much ignored leaves a bad taste - it's almost as bad as Blizzard support.
I've never dealt with Squeenix support before, so, is stuff like this normal or am I just unlucky?
This has gone on for over a week now, happily munching into my remaining subscription days and honestly getting a bit miffed. I understand there must be a lot of tickets out there being so close to launch and the bot epidemic... But getting an automated reply and pretty much ignored leaves a bad taste - it's almost as bad as Blizzard support.
I've never dealt with Squeenix support before, so, is stuff like this normal or am I just unlucky?
