(10-07-2013, 05:59 PM)Teuto Wrote: Wellp, got the software token removed and regained access to my account after calling support in Europe. No time on hold, lass on the other end solved my issue within 5 minutes. The NA center must be horribly overworked/understaffed.
I once worked tech support for Motorola's broadband modems/routers. It wasn't until after I got moved to that position from where I was that I found out that we were the only call center in the U.S. for people to call.
The only one. There were about 80 of us, tops. We worked 12 hour shifts, 4 days a week. It wasn't horrid, but that kind of thing can really grate on you--especially knowing that there's absolutely zero break time outside of your given breaks and.. bleh.
Complaining aside, I can certainly see how an overworked/understaffed site can be. If that's the case, I feel horrid for them. It's not fun at all.
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