I know SE is busy (or supposed to be) with a lot of the account issues with bots. I was speaking to someone in a dungeon run about how her account was taken away and they told her it would be about a week before she could have her account back, but then three weeks went by.
I had a few questions for SE as well and submitted them (mostly about the fantasia and if there are name changes available/when they would be) however, I was told no name changes and they didn't give me an estimate. On regards to fantasia: I was told to ask players for help. Was a rather elusive reply, kind of gave me information but also didn't completely answer anything in particular.
I am glad to hear you got your situation resolved by calling the EU center, I will have to remember that method in case something comes up. I hope that SE:NA will be able to settle into a good form of customer service once all the chaos dwindles down.
I had a few questions for SE as well and submitted them (mostly about the fantasia and if there are name changes available/when they would be) however, I was told no name changes and they didn't give me an estimate. On regards to fantasia: I was told to ask players for help. Was a rather elusive reply, kind of gave me information but also didn't completely answer anything in particular.
I am glad to hear you got your situation resolved by calling the EU center, I will have to remember that method in case something comes up. I hope that SE:NA will be able to settle into a good form of customer service once all the chaos dwindles down.
![[Image: qgOwWVi.png]](http://i.imgur.com/qgOwWVi.png)
