
While I don't know if they have made any progress on making it a paid service I do know a person who contacted SE and managed to do a Item Recovery for the phial of fantasia they "wasted" the other month. According to her there's a limited amount of item recoveries you can do per account but it was worth it enough to her to use one. I don't promise it'll work for everyone but it managed to get my company-mate another phial.