Login Issue Update

[Taeh Niumoenwyn]

New post from Naoki Yoshida

 

http://forum.square-enix.com/ffxiv/threads/76132

[Levi Druthers]

New post from Naoki Yoshida

 

http://forum.square-enix.com/ffxiv/threads/76132

 For those who can't check links where you are:

 

Login Issue Update

I know many of you are still affected by the World login and character creation restrictions, so I would like to give you all a brief update on the progress of the measures we are taking to alleviate this situation.

 

Current Server Status

 

To ensure as many players as possible can log in and create characters on existing servers, our development and operations teams are monitoring server load and population around the clock, placing and removing restrictions with even the slightest fluctuation in numbers in order to maintain near-full capacity on each World. We are still experiencing maximum concurrent connection numbers of over 230,000 users. This number, however, has taxed some of our instance servers, and is causing unexpected down time here, as well.

 

Scheduled Maintenance for Wednesday, September 4 (Japan Time)

 

The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.

 

When Worlds do finally reopen after the maintenance, we expect a rush of players trying to log back in. To prevent any further login issues, we will be using the utmost caution when restarting each World. Please understand that there may be some congestion at this time.

 

The development and operations teams are currently dedicating their full resources to alleviating the issues at hand and providing all of our players with a stable environment in which to experience the realm of Eorzea.

 

Free Trial Extension

 

To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials. This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday. Details on the trial extension, including the extension period, will be released in a separate post as soon as they have been solidified.

 

We thank our fans again for the overwhelming support you have shown us over the past week. The response to FINAL FANTASY XIV: A Realm Reborn has well exceeded our expectations, and unfortunately resulted in our inability to provide the service which we originally intended. We humbly ask for your continued patience as we work to alleviate the issues as we truly appreciate all of our fans. We are very sorry for the frustration that has resulted from these problems.

 

 

FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida

[Hansem Wildsteel]

That is a good news, honestly, the login problems are very bothersome, but the game is so good from what I saw that I am ready to stick with it.

[Levi Druthers]

As this relates to this post, I'll put this here.

 

Didn't see the NA post yet do here's the EU one (remember this is by GMT times)

 

http://forum.square-enix.com/ffxiv/threads/78445-EU-All-Worlds-Maintenance-%28Sep.-4%29

 

At the following time, we will be performing maintenance on FINAL FANTASY XIV: A Realm Reborn to perform the operations listed below. During this period, FINAL FANTASY XIV: A Realm Reborn will be unavailable.

 

[Details]

- Addition of new Worlds

- Implementation of countermeasures to handle the influx of concurrent user counts as a result of split processing the duty finder

- Address several known issues

 

* Clients will update automatically upon launch after the date and time below.

 

* We will announce details of the fixes at a later time.

 

We apologise for any inconvenience this may cause and thank you for your understanding.

 

[Date & Time]

From Sep. 4, 2013 00:00 to Sep. 4, 2013 10:00 (GMT)

* The completion time may be subject to change.

 

[Affected Service]

FINAL FANTASY XIV: A Realm Reborn

 

 

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So this is pretty much a 10+ hour maintenance.  I truly hope this will fix alot of issues, and that they really consider free transfers even for a week to help even things onto new worlds.

[Asyria]

Okay so they're not making any world bigger, they're just making new ones...

Here's to hoping a significant portion of non-RPers flee those we play on.

[Remis Locke]

I’ve just got everything crossed for “Address several known issues” meaning, “Booting system for AFKers”

[Lan Darklyn]

I’ve just got everything crossed for “Address several known issues” meaning, “Booting system for AFKers”

Yes, we need this very badly and I think most everyone agrees it will help the server load.