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KitKat

By KitKat,
in FFXIV Discussion

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KitKat

KitKat

Posted
Posted

So, I get home from work and go to open FF14 back up and I'm met with a registration screen:

 

Registration_zpsffa91bb6.jpg

 

The problem is, I bought the Digital Download and the only 20 digit registration is my Pre-order code and that isn't valid for this (I tried). 

 

What do I need to do and why is this happening all of a sudden?

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DriftingFable

DriftingFable

Posted
Posted

Well to start where did you pre-order? Chances are what you may need could be in your email's spam folder under DIGITAL RIGHTS.

 

I take it you'll need the product code for the actual game instead of the pre-order as they are not the same code. Seeing today is the 30th, Early Access is over and you'll need an official product code to keep playing.

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RhotanoBlues

RhotanoBlues

Posted
Posted

I got no such message and I'm currently unable to get into game :( I ordered from Amazon and I know acouple people are going through the same thing. Le sigh...not sure what else to do.

There's this thread here: http://forum.square-enix.com/ffxiv/threads/74278-Not-Registered-i-was-playing-yesterday.... I saw a mention of Amazon orders and a solution to it. Unfortunately I'm still looking for a solution to mine. I got the PC Download one so I don't have a physical box with the registration code on it and I did not get any emails with the 20-digit code (checked my spam, not there either). So yeah.. no FFXIV for me tonight I guess. :(

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Luka

Luka

Posted
Posted

I got no such message and I'm currently unable to get into game :( I ordered from Amazon and I know acouple people are going through the same thing. Le sigh...not sure what else to do.

There's this thread here: http://forum.square-enix.com/ffxiv/threads/74278-Not-Registered-i-was-playing-yesterday.... I saw a mention of Amazon orders and a solution to it. Unfortunately I'm still looking for a solution to mine. I got the PC Download one so I don't have a physical box with the registration code on it and I did not get any emails with the 20-digit code (checked my spam, not there either). So yeah.. no FFXIV for me tonight I guess. :(

 

This...I didn't get a box but instead got the digital download. And for some reason that link isn't working for me though I'm sure it's the "www.findmyorder.com spamming message that I don't trust going around the forums. It doesn't work. I even double checked my spam folder, all I did was send in a ticket but they don't respond to them. Guess I'm going to have to wait till they figure this one out. *pouts in corner* 

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RhotanoBlues

RhotanoBlues

Posted
Posted

I got no such message and I'm currently unable to get into game :( I ordered from Amazon and I know acouple people are going through the same thing. Le sigh...not sure what else to do.

There's this thread here: http://forum.square-enix.com/ffxiv/threads/74278-Not-Registered-i-was-playing-yesterday.... I saw a mention of Amazon orders and a solution to it. Unfortunately I'm still looking for a solution to mine. I got the PC Download one so I don't have a physical box with the registration code on it and I did not get any emails with the 20-digit code (checked my spam, not there either). So yeah.. no FFXIV for me tonight I guess. :(

 

This...I didn't get a box but instead got the digital download. And for some reason that link isn't working for me though I'm sure it's the "www.findmyorder.com spamming message that I don't trust going around the forums. It doesn't work. I even double checked my spam folder, all I did was send in a ticket but they don't respond to them. Guess I'm going to have to wait till they figure this one out. *pouts in corner* 

 

Oh crud. Waitasec. Is "www.findmyorder.com" not a safe site? I already input my order number and stuff.. D:

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Tabrett

Tabrett

Posted
Posted

I got mine from SE's pre-order page the day it was available. I am also having this problem and have submitted a service request for help, but now I'm going to dig through my spam folder. 

 

Even though my CE has the code in the box...

 

Edit: Yeah, no spam email for me. Guess I'll be wrestling with SE support today.

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Solkasha Blynfyrsyn

Solkasha Blynfyrsyn

Posted
Posted

I'm in the same boat.  Bought from the Square Enix store - received preorder information - but no "after" registration key.  Nothing in my spam folder, nothing from findmyorder.com, and the seemingly sparse information on my actual Square Enix show that... I guess I do not exist?

 

Weird.

 

EDIT: No longer weird! Found my registration code buried in the text of my availability email, after a few links that were in dire need of a tinyurl make over. Though, I did try the findmyorder.com site and it was unsuccessful. Unsuccessful I say!

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Naleia

Naleia

Posted
Posted

SOLUTION GUYS!!!!

I ran into the same problem, and like an idiot (;) ) accidentially deleted the Square Enix email that had my digital rights code that you have to enter. Here's how to get back on FFXIV!

 

GO TO FINDMYORDER.COM and enter either your order number (if you still have it!) or you can use the right field and enter your email address and the last 5 (thats right, 5 lol) digits of your credit card and it will find your order for you. It showed me the digital rights that were sent to me in the email!!!!! And, now I'm good to go! Give it a try!

 

And, don't worry...I'm sure that site is safe otherwise Square Enix wouldn't refer us to that site ;).

I'm sure for the majority of people having problems, it either probably went to your spam folder and you didn't check it, so it got deleted, OR you're like me and deleted it unknowingly! haha

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PeriasGift

PeriasGift

Posted
Posted

SOLUTION GUYS!!!!

I ran into the same problem, and like an idiot (;) ) accidentially deleted the Square Enix email that had my digital rights code that you have to enter. Here's how to get back on FFXIV!

 

GO TO FINDMYORDER.COM and enter either your order number (if you still have it!) or you can use the right field and enter your email address and the last 5 (thats right, 5 lol) digits of your credit card and it will find your order for you. It showed me the digital rights that were sent to me in the email!!!!! And, now I'm good to go! Give it a try!

 

And, don't worry...I'm sure that site is safe otherwise Square Enix wouldn't refer us to that site ;).

I'm sure for the majority of people having problems, it either probably went to your spam folder and you didn't check it, so it got deleted, OR you're like me and deleted it unknowingly! haha

 

I did what you suggested and I don't see the digital rights. My issue might be that I have 2 orders for that email (I bought a PS3 copy for a friend of mine) but it shows both orders. I'm just not seeing the information you're talking about.

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Sygrina

Sygrina

Posted
Posted

I found out how terrible Digital River is only after I ordered from SE. The funny thing is I ordered from them directly specifically because I've had problems with Amazon and GameStop in the past.

 

Not only did I find my 2nd key in my spam folder, they resent a second e-mail the next day, which didn't end up in spam, but by then I had already entered the code from the first e-mail. 

 

Guess there's still problems with their mailing system. I hope you guys get it resolved soon. :(

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Darien Cadell

Darien Cadell

Posted
Posted

I somehow managed to add my code to a new account instead of the one I already had. And apparently looots of other people had the same problem. Here's some links if anyone else's having a similar issue:

 

The current massive official forum thread about the problem:

http://forum.square-enix.com/ffxiv/threads/69267-Lost-free-30-days-for-accidentally-registered-to-the-wrong-service-account

 

The page SE has set up for pushing through tickets for this problem in particular:

http://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68224&ret=main

 

Click through here to get to a Live Chat option (expect long queues and possibly getting to the end and finding no agents):

http://support.na.square-enix.com/contacttop.php?id=496&la=1

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Talathar Khalynn

Talathar Khalynn

Posted
Posted

Thank you for the link to the chat option! 

 

I have this problem also - although I swear I clicked the right option, and it still created a second service account - and I'm now unable to even play since the Early Access extension time is over.

 

What's more, with the new character creation lock-outs, I'm unable to even play on the "new" account on NA servers. And really, what's the point of playing if A.) any progress I made will probably be deleted when the "accidental" account is deleted, and B.) I can't even participate in the roleplay community, when that's half the reason I got the game?

 

/sulk

 

I miss Gilgamesh already. I need miqo'te hugs.

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Darien Cadell

Darien Cadell

Posted
Posted

I have this problem also - although I swear I clicked the right option, and it still created a second service account - and I'm now unable to even play since the Early Access extension time is over.

 

I swear I did, too. I managed to buy a code off some guy on the internet (I know, not sketchy at all), but by then I was reaching desperate straits.

 

Turns out that link I put up didn't work so well, in case you tried it. I put up a new one that just goes to the support center. Not that it'll matter, since they're closed all weekend.

 

Way to go Squenix. Cause a problem that requires support center help to be dealt with efficiently, then close the support center for three days.

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