Squeenix Customer Support?

[Shae'ra]

I know SE is busy (or supposed to be) with a lot of the account issues with bots. I was speaking to someone in a dungeon run about how her account was taken away and they told her it would be about a week before she could have her account back, but then three weeks went by.

 

I had a few questions for SE as well and submitted them (mostly about the fantasia and if there are name changes available/when they would be) however, I was told no name changes and they didn't give me an estimate. On regards to fantasia: I was told to ask players for help. Was a rather elusive reply, kind of gave me information but also didn't completely answer anything in particular.

 

I am glad to hear you got your situation resolved by calling the EU center, I will have to remember that method in case something comes up. I hope that SE:NA will be able to settle into a good form of customer service once all the chaos dwindles down.

[Aleister]

I suspect that their hands are tied and that the investors haven't put much money towards customer support. It's sadly considered more of a luxury than a necessity in this day and age, largely because the same laws that apply elsewhere aren't often embraced online.

 

If I had a very negative experience with a staff member in a store I went to I'd be able to hold them accountable. The same cannot usually be said online, since there isn't nearly as much accountability as in the real world. It's pretty complex, since the laws that apply in one country don't necessarily apply elsewhere.

I'm just stating my experience with them which of course is really nothing.. Just doing their job slowly for whatever reason but there are other much worse situations going on for example the who confiscation of gil from gil farmers. Innocent people are legit getting the finger by SE's customer support in these cases.  I only know a little about this.. I believe Liadan knows way more about it. That kind of stuff worries me and like Shae'ra said.. I hope SE's NA support gets better once things calm down.. Or SE puts money towards the NA customer support division.

[Lost River]

It's not just their NA support that needs fixing. When I lived in Seoul and played FFXI I had the unfortunate experience with their JP service as well. The only Japanese customer service I had no problems with was Atlus. Square-Enix are capable of doing a by the numbers drop down box type help, but when it has actual -questions- in it. It's when all hell breaks loose.

[LiadansWhisper]

It's not just their NA support that needs fixing. When I lived in Seoul and played FFXI I had the unfortunate experience with their JP service as well. The only Japanese customer service I had no problems with was Atlus. Square-Enix are capable of doing a by the numbers drop down box type help, but when it has actual -questions- in it. It's when all hell breaks loose.

 

Yeah, any time I ask them a specific question, I get a response back that has absolutely nothing to do with the question I asked, or I'm told to ask other players for help.

 

Yes, Square, asking other players whether or not it's okay with you to accept this large amount of gil someone quitting sent me is totally going to work out for me.  Dipshits.