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Suspension of service due to Earthquakes


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In light of the recent natural disasters in Japan and the Pacific, I'd like to send my condolences to anyone within this community directly affected by the these tragic events. Obviously, I extend those to Japan as well.


I'd also like to take this time to mention that if you're financially able, the Red Cross is accepting donations for the relief effort within the pacific. Even $10 will go a long way.



[align=center]Statement by Square Enix[/align]

Due to the continuous earthquakes occurring in the eastern regions of Japan since Mar. 11, 2011, the power companies in Japan have encouraged everyone to cooperate by conserving as much energy as possible as it is feared there will not be enough power supply. Based on the current situation, we have decided to shut down the game servers temporarily, and therefore to suspend services of FINAL FANTASY XIV, FINAL FANTASY XI, and PlayOnline temporarily.


The services will be temporarily suspended for at least a week starting on Mar. 13, 2011 3:00 (PDT). We will provide an update regarding the reinstatement of the service as additional information becomes available. In connection with the temporary suspension of services, players will not be billed for any PlayOnline service throughout the April billing cycle. Additional information regarding this matter will also be posted as it becomes available.


We apologize for any inconvenience this may cause, and thank you for your understanding of this unusual situations.


[Date & Time]

A week starting from Mar. 13, 2011 3:00 (PDT)


[Affected Service]



- PlayOnline


* The following services, normally accessible from the official PlayOnline homepage (http://www.playonline.com), will be unavailable during this time.


- Friend List Plus

- FINAL FANTASY XI Linkshell Community Beta Version

- PlayOnline Friend List Application

- Community Site Link Registration: Owner Menu


* Additionally, the following types of support will also be temporarily unavailable:

- PlayOnline Password Recovery

- PlayOnline Account Cancellation

- All activities requiring the confirmation of personal information


* Please be advised that we will continue to operate the official websites, FINAL FANTASY XIV Lodestone, forums, and the SQUARE ENIX Support Center to be able provide our customers with updates on the current situation.



An excerpt from the Caution posted on



A big earthquake occurred in the northern part of Japan at 2:46PM of March 11th 2011. Because TEPCO's facilities have been seriously damaged, power shortage may occur.

TEPCO appreciates customers' cooperation in reducing electricity usage by avoiding using unnecessary lighting and electrical equipment.

We are taking all measures to restore power, however, we expect extremely challenging situation in power supply for a while. We kindly ask our customers to cooperate with us in reducing usage of power

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