Regarding Results of Maintenance (Sep. 4)

[Taeh Niumoenwyn]

Posted from - http://forum.square-enix.com/ffxiv/threads/81366-Regarding-Results-of-Maintenance-(Sep.-4)?p=1182870#post1182870

 

The following are the results of the maintenance that occurred on Sep. 4, 2013 from 0:00 to 9:10 (GMT).

 

-Alleviating Stress on Duty Finder Servers This maintenance has implemented countermeasures to alleviate the stress on servers. Previously, matching took place across all servers in the various region data centers, but following this maintenance, matching will now take place within the selected groups below.

 

*Japan Data Center

-Group 1

Aegis／Alexander／Atomos／Carbuncle／Chocobo／

Gungnir／Ifrit／Ixion／Ramuh／Ridill／Titan／

Typhon／Valefor

 

-Group 2

Anima／Bahamut／Durandal／Fenrir／Garuda／Hades／

Kujata／Mandragora／Masamune／Tiamat／Tonberry／

Ultima

 

 

*North American/European Data Centers

-Group 1

Adamantoise／Balmung／Cactuar／Diabolos／Exodus／

Goblin／Hyperion／Lamia／Malboro／Moogle／Odin／

Ragnarok／Siren

 

-Group 2

Behemoth／Cerberus／Coeurl／Excalibur／Faerie／

Gilgamesh／Leviathan／Midgardsormr／Phoenix／

Sargatanas／Shiva／Ultros

 

 

-Login Restrictions

In the time period just after maintenance has completed, we predict a rush of characters logging in simultaneously. In order to prevent any technical difficulties due to this login rush, we will be temporarily placing severe login restrictions. These login restrictions may occur frequently, lasting from a few minutes to ten minutes; however, restrictions will be lifted in a gradual manner as login status is carefully monitored. We ask for your patience and understanding in this matter.

 

Furthermore, as a result of the countermeasures taken to alleviate stress on the Duty Finder servers, we expect to be able to increase the number of players able to login simultaneously; however, if those login numbers still surpass the maximum number of possible logins in the various Worlds, please be aware that we will continue to implement login restrictions.

 

-Regarding Limits on New Character Creation As a result of this maintenance, it is now possible to accommodate an increased number of simultaneous logins in the various Worlds; therefore, we have now lifted the New Character Creation restrictions in the majority of Worlds in which restrictions were in effect. New players who are just starting a game or those who would simply like to create a new character can do so by finding a World which has had the restrictions lifted, and creating a character there.

 

Please note that there is a tendency for characters to become concentrated in certain Worlds, causing login numbers to jump up in those particular Worlds. In order to create a population balance between Worlds, we will continue to be implementing New Character Creation restrictions in overly congested Worlds.

 

We will monitor the situation, and in the event restrictions may be lifted, follow-up news posts will be posted. We apologize for any inconvenience this may cause, and ask for your patience and understanding.

 

-Addition of New Worlds

With this maintenance, preparation for the addition of new Worlds has been completed.

 

Although it is possible to add several new Worlds due to load balancing on servers, an increased number of players able to login simultaneously to various Worlds, and New Character Creation being possible again on various Worlds as a result of this maintenance, we will only be adding a minimal number of Worlds at this time directly after maintenance.

 

At this time, the following new Worlds have been added.

 

*Japan Data Center

-Pandemonium

 

*North American/European data center

-Famfrit/Lich (Europe-recommended World)

 

Please note that, after a new World opens, we predict players will be concentrated in that specific World. In order to create a population balance, please be aware that we will be implementing New Character Creation restrictions or login restrictions in overly congested Worlds.

 

We will continue with the addition of new Worlds as we monitor the login situation and public opinion in real time, and updates of any new Worlds will be posted.

[YesGood]

Well, that's good to hear~ Does this mean we can buy the game again?

[Elisea Renyven]

Still nothing but problems from what I've heard. I honestly don't know how many people are going to put up with this before cutting their losses. All you see is very angry people and the sad part is its a very good game... Beta phase 4 failed. All there is to it.

[Hali]

We're looking, now, at the following:

 

All the servers are full again. Every single one.

Errors 2002, 3102, 90k (the random one, not just run-of-the-mill DCs), and 1017 are everywhere.

Latency issues, to the point of lagging out for a solid few minutes.

 

This... sadly, only fixed things for an hour at best. And then it all broke again.

[Taeh Niumoenwyn]

I wonder how much has been caused by the mad rush to get back onto the servers (especially by all those AFK players) now that everything is 'fixed'.

[lady2beetle]

Still nothing but problems from what I've heard. I honestly don't know how many people are going to put up with this before cutting their losses. All you see is very angry people and the sad part is its a very good game... Beta phase 4 failed. All there is to it.

 

This is still a far cry from a lot of bad MMO launches. And I know several people who have managed to get in and create characters, so this is a huge improvement over how things were a week ago.

 

I think the problem, here, is that the Titanic can't turn on a dime. Not that we are going to crash into an iceberg or anything, but getting the servers running flawlessly for millions of people isn't a problem that can magically be fixed overnight. And sorry if the titanic was a horrible metaphore, I had Amy Grant stuck in my head suddenly.

 

[Martiallais]

I had a fairly smooth log in (on Balmung fyi). No tapping zero and waiting, it was one and done.

 

The only issue that hit me was some crazy graphical stuff, so I logged out and couldn't get back in (lobby error). Still, this is progress IMO and they did say that they would ease the server load upwards slowly.

[erosskye]

Still nothing but problems from what I've heard. I honestly don't know how many people are going to put up with this before cutting their losses. All you see is very angry people and the sad part is its a very good game... Beta phase 4 failed. All there is to it.

 

This is still a far cry from a lot of bad MMO launches. And I know several people who have managed to get in and create characters, so this is a huge improvement over how things were a week ago.

 

I think the problem, here, is that the Titanic can't turn on a dime. Not that we are going to crash into an iceberg or anything, but getting the servers running flawlessly for millions of people isn't a problem that can magically be fixed overnight. And sorry if the titanic was a horrible metaphore, I had Amy Grant stuck in my head suddenly.

 

I have been in almost every beta since Ultima online. Xfire - eros156 for game check. Never has there been a game with no afk kick and smashed up servers a week after launch. Never could a game not be purchased a week after launch. Never could you not get into the game because your character has been stuck inside for three hours. I would love to know which game you were apart of that topped these issues. It had to be on a coma Dore 64 I'm sure.

 

But alas never has a game been so good and everyone wants to play. Which painfully is the major cause of all the problems.

[shotgunbadger]

So do people just not read the post or what.

 

In the time period just after maintenance has completed, we predict a rush of characters logging in simultaneously. In order to prevent any technical difficulties due to this login rush, we will be temporarily placing severe login restrictions. These login restrictions may occur frequently, lasting from a few minutes to ten minutes; however, restrictions will be lifted in a gradual manner as login status is carefully monitored. We ask for your patience and understanding in this matter.

 

Yea, the highly popular servers with 'severe restriction on logins' aren't super smooth and easy to log into when everyone is mashing log in at once. Maybe have a bit more than 2 hours worth of patience before declaring the game a failure?

[Levi Druthers]

Having 3102 error for past hour and a half now.  /twiddled thumbs

[Kyatai]

Yeah. Got booted from a cutscene and... 3102 "still logged in" for past hour now.

Sent in a ticket... but *drop in the ocean*

No chat support, so SOL.

:frustrated::frustrated::frustrated::frustrated::frustrated::frustrated:

[Asyria]

So they added a whopping 3 servers?

And they think it's going to be enough, even considering they had to suspend digital sales?

Even considering they'll be slowly letting people trickle in... once they resume digital sales, it's all going to hell for sure.

What are they thinking? o_O

[Salty Lake]

I had a fairly smooth log in (on Balmung fyi). No tapping zero and waiting, it was one and done.

 

The only issue that hit me was some crazy graphical stuff, so I logged out and couldn't get back in (lobby error). Still, this is progress IMO and they did say that they would ease the server load upwards slowly.

 

Was the screen flashing? I've gotten flashing screens a few times.

[Hali]

Yeah, I've been 3102'd for the past hour or so. =-/

[lady2beetle]

So they added a whopping 3 servers?

And they think it's going to be enough, even considering they had to suspend digital sales?

Even considering they'll be slowly letting people trickle in... once they resume digital sales, it's all going to hell for sure.

What are they thinking? o_O

 

They are thinking that they don't want to add too many servers or they'll just be condensing them in a month. It's the game every new MMO has to play and few ever win at it. I think they are setting it up so that they can add a few at a time, so that all the servers are close to full. Hopefully when people leave after the first month, that will keep the servers from being empty.

[Rei'a Rinjiri]

I get the "still logged in" error when I try to CREATE a character.... Figure that out. And Gilg was finally showing up as open for creation too. FML

 

Edit: Also note, I haven't been logged in on any toon for hours.

[Lost River]

lol, I logged in, all was well. Yay, I was playing. Get DC'd. 3102. LOL

[WriathBlackmane]

Can't log in, server full.

Get logged in, only to disconnect/crash/log out

Can't log in, you're already logged in.

 

It's no wonder the server's full if people can't log out...

[Lost River]

FFXIV ARR a game so good, no one can play it!

---

LOL, now I can't even get that error message anymore, when I boot up, I can't find -any- world details at all for both JP and US/EU.

[Levi Druthers]

If you are stuck with error 3102please try this as it worked for myself and husband

 

Go to the FF14 Lodestone.   Sign into your character through there then log totally out of there. Sorry I'm on my phone so no links.   But try it and see

[somrue]

I suppise its good, then, that I only get to play on weekends. Here is what it comes down to, two types of people: the people foolish enough to wait out a terrible launch for an indefinite amount of time, or the people too impatient and want to spend their money elsewhere...

 

I get to play two days a week. Square's failure is pushing people away. Maybe its best to play something else for a month or two?

 

Just disappointed like everyone else.

[erosskye]

I suppise its good, then, that I only get to play on weekends. Here is what it comes down to, two types of people: the people foolish enough to wait out a terrible launch for an indefinite amount of time, or the people too impatient and want to spend their money elsewhere...

 

I get to play two days a week. Square's failure is pushing people away. Maybe its best to play something else for a month or two?

 

Just disappointed like everyone else.

Hey!  Don't you give up on hrc

[somrue]

Already paid. I'm the fool.

[AkhutaiAngura]

It's not a failure on SE's part. It's not really a -failure- on anyones part.

 

We were talking about this in Vent last night while the servers were down. It's very likely - infact, probable - That SE has had the hardware for the servers they implemented since EA at the latest. It's not as simple as getting the hardware and you're done though. They still have to test the hardware for any errors, get the right software loaded onto it, get it setup, get it wired in. It's a goodsized process to go through for all of that.

 

As for the server load issues.. Yes, you can blame that on the AFKers and lack of an AFK timer. But, what it boils down to is the game itself, and 1.0.

 

I mean, you look at what 1.0 had for a playerbase when it fell (I don't know the numbers, but I'll guess 200K~). Then, take into account what they had for closed beta (200-300K~?), and what they had for open beta and early access (500K~ then dropping in EA back to what CB had, I'd guess.)

 

We didn't have ridiculous load issues in the betas. In EA, there was -some-. NOthing more than you'd expect from a new MMO. SE handled those relatively well.

 

Then all of a sudden, launch hits us, and the floodgates open. Hundreds of thousands of players are trying to log in. SE's scrambling to hold their own - And, yes, they're not doing a very good job.. But they're working on it. The game has -so much- more activity than they could have anticipated.

 

I dunno. Just my thoughts on it.

[lady2beetle]

It's not a failure on SE's part. It's not really a -failure- on anyones part.

 

We were talking about this in Vent last night while the servers were down. It's very likely - infact, probable - That SE has had the hardware for the servers they implemented since EA at the latest. It's not as simple as getting the hardware and you're done though. They still have to test the hardware for any errors, get the right software loaded onto it, get it setup, get it wired in. It's a goodsized process to go through for all of that.

 

As for the server load issues.. Yes, you can blame that on the AFKers and lack of an AFK timer. But, what it boils down to is the game itself, and 1.0.

 

I mean, you look at what 1.0 had for a playerbase when it fell (I don't know the numbers, but I'll guess 200K~). Then, take into account what they had for closed beta (200-300K~?), and what they had for open beta and early access (500K~ then dropping in EA back to what CB had, I'd guess.)

 

We didn't have ridiculous load issues in the betas. In EA, there was -some-. NOthing more than you'd expect from a new MMO. SE handled those relatively well.

 

Then all of a sudden, launch hits us, and the floodgates open. Hundreds of thousands of players are trying to log in. SE's scrambling to hold their own - And, yes, they're not doing a very good job.. But they're working on it. The game has -so much- more activity than they could have anticipated.

 

I dunno. Just my thoughts on it.

 

Pretty much this, yeah.

 

Someone asked me how other MMO launches have been worse. The difference between this and other MMO launches is that a lot of those launches had various bugs in game. Other than connection issues with servers being overloaded, FFXIV is relatively bug free from what I've seen. That's insane. It's crazy how smoothe the game is once you get logged in. It's such a good game that everyone wants to play it and that's what's causing the bugs we are facing. It really is so good that it's causing its own problems.

 

Edit: And before anyone points out the duty bugs we've been plagued with, I would point out that those ARE server connection bugs from too many people assaulting the duty servers.