Hi, person who works in QA outsourcing here.
- We cannot do script-editing of the title. If shit makes no sense, it has to be caught on dev side. Trust me there are many, MANY times I wished I could put what would be basically a "script makes no sense who the fuck proofread this?" bug and was thoroughly denied.
- Most of the gamebreaking stuff I've seen on titles I've worked on were stuff that we did log, but were completely ignored. The only time I've seen that we missed a thing was a disastrous launch where we simply could not have foreseen what happened, as well as another really dumb thing later on down the line that we should have seen, but didn't
- We typically only give our feedback when it's requested by the client. Which is almost never.
I know at this point I'm probably the 10,000th person saying this, but still bears repeating because for some reason I keep hearing people blaming the QA when all they really do is say "there is a bug there, here's how you reproduce it, here's our assessment of how bad it can be with proof".
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In so far as script, I'd say before MMO plots can truly reconcile the personal with the global experience with both being fun and engaging, they need to drastically change the formula and that's not going to happen.