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Error 3 Redeeming Issue

Chris

By Chris,
in FFXIV Discussion

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Kylin

Kylin

Posted
Posted

Don't spam it, you're just causing more server issues that way :lol:

 

Also, SE disabled registration temporarily as per their twitter account update. So you won't get through right now no matter what.

 

We have temporarily suspended the ability to redeem codes on the pre-order site while we continue to investigate the ongoing issues.
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Chris

Chris

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Posted

Don't spam it, you're just causing more server issues that way :lol:

 

Also, SE disabled registration temporarily as per their twitter account update. So you won't get through right now no matter what.

 

We have temporarily suspended the ability to redeem codes on the pre-order site while we continue to investigate the ongoing issues.

 

Ah alright, thanks for the heads up man!

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Myavar

Myavar

Posted
Posted

I went to their Support area and sent in a ticket with my code/website used and less than two hours later I got an email saying my pre-order code was registered with my early access code at the bottom.

 

I have no idea if the two are related, 'cause I was still getting issues on the registration website, but I figured sending in a ticket couldn't hurt. They'd either answer it quickly, or not see it until after EA started.

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Teardrop

Teardrop

Posted
Posted
Pre-order code redemption website experiencing heavy traffic

 

We sincerely apologise but the pre-order redemption site is experiencing very high traffic which we are currently working to resolve. We are adding additional bandwidth and server capacity to ensure that all customers will be able to redeem their pre-order codes as soon as possible. Early Access starts on August 24th and Square Enix is working hard to ensure that all pre-order customers will be able to download and play the game.

 

We are aware of customers receiving the error "Error 3: There was problem. Please try again later." when trying to redeem their Pre-Order code, which is a result of the congestion problems.

 

Please check back later in the day, when we hope the traffic issues will have alleviated, in order to try and redeem your pre-order code.

 

Found on the SE support site.

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Vix

Vix

Posted
Posted

Might want to be careful redeeming your code until Square gives the 'official' ok.

 

People in NA (like myself) kept getting error 3, but then woke up to find a 'confirmation' code in their email.

 

Problem is, this confirmation code is for EU (Starts with RAAE), not NA, thus rendering it invalid. Apparently Square is aware, but no fix has been offered yet.

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Crow Bookkeep

Crow Bookkeep

Posted
Posted

I would just wait personally, until they say it is functional again. I however got it to register about an hour ago first try. I put the code in, got error 3, clicked refresh while it said error 3, went from the refreshed screen to my profile and it said FFXIV: ARR was registered. However i have not received my 20 code after that and even if I do it has a chance of being the EU one which would be useless anyways. So I would just wait personally but since it went through I really have no choice anymore even if I do end up with an EU one (if any at all gets sent.. still waiting.)

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Falkner

Falkner

Posted
Posted

So, the code that was sent with the receipt is not the pre-order code? 

 

Just trying to get this straight... the XXXXXX-xxx-XXXXXX-xxx code is just to register the game and there is another code being sent out to access early access?

 

Yep, you got it right, sir! :thumbsup:

The 18 digits code are not your early access code, it is used to generate 20 digits code which is your true pre order code.

 

Many NA people are having problem right now because their generated 20 digits code are of EU region which is not compatible with NA account. I am too having this problem right now.

Square Enix already acknowledged the problem though, readable at their official FFXIV twitter @FF_XIV_EN.

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Adelpha

Adelpha

Posted
Posted

So, the code that was sent with the receipt is not the pre-order code? 

 

Just trying to get this straight... the XXXXXX-xxx-XXXXXX-xxx code is just to register the game and there is another code being sent out to access early access?

That (6-3-6-3) is the format of the pre-order bonus codes, yes. If you ordered from the NA SE store, it will be in your initial receipt e-mail under "Pre-Order Bonus Package" or something like that.

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Desmond Aryll

Desmond Aryll

Posted
Posted

So, the code that was sent with the receipt is not the pre-order code? 

 

Just trying to get this straight... the XXXXXX-xxx-XXXXXX-xxx code is just to register the game and there is another code being sent out to access early access?

 

Yes, that's my understanding of it. It's a key to get your Early Access code.

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Dubs

Dubs

Posted
Posted

I would just wait personally, until they say it is functional again. I however got it to register about an hour ago first try. I put the code in, got error 3, clicked refresh while it said error 3, went from the refreshed screen to my profile and it said FFXIV: ARR was registered. However i have not received my 20 code after that and even if I do it has a chance of being the EU one which would be useless anyways. So I would just wait personally but since it went through I really have no choice anymore even if I do end up with an EU one (if any at all gets sent.. still waiting.)

Yea my profile shows the same. Sometimes I don't think SE understands the NA style tourettes we can have when it comes to concepts like early access registration.

 

angry-monkey-meme-generator-first-3102-now-error-3-more-servers-now-01355c.jpg

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Khaze'to Zhwan

Khaze'to Zhwan

Posted
Posted

I went to their Support area and sent in a ticket with my code/website used and less than two hours later I got an email saying my pre-order code was registered with my early access code at the bottom.

 

I have no idea if the two are related, 'cause I was still getting issues on the registration website, but I figured sending in a ticket couldn't hurt. They'd either answer it quickly, or not see it until after EA started.

This worked for me as well, woo pre order code has worked and the doll and mog cap are mine, do they show on your account services page at all?

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Colyer

Colyer

Posted
Posted

So, the code that was sent with the receipt is not the pre-order code? 

 

Just trying to get this straight... the XXXXXX-xxx-XXXXXX-xxx code is just to register the game and there is another code being sent out to access early access?

That (6-3-6-3) is the format of the pre-order bonus codes, yes. If you ordered from the NA SE store, it will be in your initial receipt e-mail under "Pre-Order Bonus Package" or something like that.

 

ok, that's good... when others mentioned getting another email, I was worried since I am having issues with my store account sending emails to an old, closed address instead of my new one.

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LiadansWhisper

LiadansWhisper

Posted
Posted

Managed to get through and get my 20 Digit. Should I be attaching this to my beta account? I'm operating under the assumption I'll be able to 'upgrade' this to my main account. Otherwise... how else would I play my character?

 

You attach it to your service account (which has your beta access attached to it I believe).

 

Edited to Add: LOL...now I'm getting "Service Unavailable" when I try to get to the preorder site.

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